Helen Keller Intl Vacancy for Manager, Program Delivery - Humanitarian Response
Organizational Title: Manager, Program Delivery - Humanitarian Response
Unit: Program
Location: Nepal (Kathmandu with regular travel to affected areas of Rasuwa, Nuwakot, and Dhading districts as required)
Reports to: Associate Director-Program
Grade: Grade 8 — Professional / Managing Contributor
Status: Seasonal/Temporary. Initial four-month appointment, with posible extension subject to additional funding, continued operational need, satisfactory performance, required approvals, and applicable employment law.
Background/Organizational Context:
Helen Keller Intl works to eliminate preventable vision loss, blindness, and malnutrition. In Nepal, recent flooding in the Bhotekoshi River basin has caused significant damage to lives, livelihoods, infrastructure, and essential services across affected districts. Vulnerable populations, including children, pregnant and lactating women (PLW), older persons, and marginalized communities, require immediate humanitarian assistance as well as support for early recovery.
Helen Keller Intl is implementing an integrated flood response and recovery initiative focusing on nutrition, food security, cash assistance, psychosocial support, coordination, and restoration of essential services. Effective coordination with government authorities, humanitarian clusters, development partners, and local stakeholders is critical to ensure a timely, efficient, and accountable response.
To support these efforts, Helen Keller Intl seeks a Manager, Humanitarian Response to lead coordination, representation, information management, and response oversight at federal, provincial, district, and municipal levels.
Scope of the Position:
The Manager, Humanitarian Response, will provide overall coordination and technical leadership to ensure effective planning, implementation, monitoring, and reporting of humanitarian and early recovery interventions under the Bhotekoshi Flood Response and Recovery Plan. The Manager will serve as the focal point for engagement with federal government agencies, humanitarian coordination structures, and implementing partners. The position is initially linked to the four-month emergency response. The appointment may be extended if additional funding is secured, the operational need continues, performance is satisfactory, and all required organizational, donor, and Government of Nepal approvals are obtained, in accordance with applicable employment law.
Functional and Managerial Relationships:
This section describes the reporting line and key working relationships for this role.
Reports to: Associate Director - Program
Direct Reports: Not applicable - this role does not include supervisory responsibilites
Key Internal Relationships: Nepal Country Office Leadership and Operations
Key External Relationships:
Federal, provincial, district, and local government authoritie
National Disaster Risk Reduction and Management Authority (NDRRMA
Ministry of Health and Food Safety (MoHP
Health Emergency Operation Center (HEOC)
Ministry of Home Affairs (MoHA
Provincial and District Disaster Management Committees
Municipal governments in affected areas
Relevant humanitarian clusters and working groups
Description
Key Responsibilities:
Specific Responsibilities:
Humanitarian Coordination and Representation
Serve as the primary focal point for coordination with federal, provincial, district, and local government authorities.
Represent Helen Keller Intl in humanitarian coordination forums, meetings, and stakeholder consultations.
Coordinate closely with:
National Disaster Risk Reduction and Management Authority (NDRRMA)
Health Emergency Operation Center (HEOC)
Ministry of Home Affairs (MoHA)
Ministry of Health and Food Safety (MoHP)
Provincial and District Disaster Management Committees
Municipal governments in affected areas
Ensure alignment of response activities with national disaster response policies, guidelines, and priorities.
Facilitate government engagement and secure required approvals, endorsements, and collaboration for project activities.
Cluster Engagement and Inter-Agency Coordination
Actively participate in relevant humanitarian clusters and working groups, including:
Nutrition Cluster
Health Cluster
Food Security Cluster
Protection Cluster
WASH Cluster
Shelter Cluster
Early Recovery and Livelihoods coordination mechanisms
Share updates, response achievements, challenges, and gaps through cluster platforms.
Support coordinated needs assessments, response planning, and resource mobilization efforts.
Promote complementarity and avoid duplication among humanitarian actors operating in affected areas.
Project Coordination and Oversight
Coordinate implementation of emergency response and recovery interventions across target districts.
Ensure timely execution of planned activities in accordance with approved budgets and implementation plans.
Monitor progress against targets and identify operational bottlenecks requiring corrective actions.
Facilitate regular coordination meetings with implementing partners and field teams.
Support deployment and supervision of consultants, field staff, and partner organizations.
Oversee transparent beneficiary targeting, verification, registration, and assistance delivery, with priority given to the most vulnerable flood-affected households.
Oversee multipurpose cash assistance where markets and payment systems function, and locally procured food and nutrition assistance where cash delivery is not feasible.
Coordinate nutrition screening, counselling, referral, treatment support, and follow-up for children with acute malnutrition, pregnant and lactating women, and other priority groups.
Ensure post-distribution monitoring and timely corrective action based on beneficiary feedback, market conditions, access constraints, and protection risks.
Coordinate closely with Program, Nutrition, Finance, Operations, Grants and Contracts, Security, and Monitoring and Evaluation teams to resolve implementation bottlenecks.
Information Management and Reporting
Establish and maintain an updated response tracking system.
Compile and analyze information from partners and field teams.
Prepare situation updates, coordination briefs, progress reports, and donor reports.
Support development of beneficiary tracking, activity monitoring, and response dashboards.
Document lessons learned, good practices, and emerging response needs.
Track project results against approved targets and ensure donor reports are accurate, timely, and supported by verified data and documentation.
Ensure beneficiary information is collected, stored, shared, and protected in accordance with Helen Keller policies and applicable data protection requirements.
Response Planning and Early Recovery
Support development and refinement of response and recovery strategies based on evolving needs.
Facilitate rapid assessments and post-distribution monitoring.
Coordinate identification of recovery priorities with government and communities.
Support transition planning from emergency response to early recovery and resilience-building interventions.
Provide recommendations for future humanitarian programming and preparedness activities.
Partnership and Stakeholder Engagement
Maintain effective communication with local NGOs, community-based organizations, UN agencies, and donor representatives.
Strengthen collaboration between government entities and implementing partners.
Facilitate joint field visits, monitoring missions, and review meetings.
Promote accountability to affected populations and community participation throughout implementation.
Manage local NGO partnership, including joint work planning, budget and deliverable monitoring, safeguarding, reporting, field verification, and timely resolution of performance or compliance issues.
Monitoring, Accountability, and Compliance
Ensure activities comply with organizational, donor, and government requirements.
Monitor implementation quality and adherence to humanitarian principles.
Identify risks and develop mitigation measures.
Support complaint and feedback mechanisms to ensure accountability to affected populations.
Monitor the project budget with Finance and ensure spending is timely, reasonable, properly documented, and consistent with the approved donor budget.
Coordinate procurement and logistics planning based on verified needs, market assessments, access conditions, and government and cluster guidance.
Maintain controls to prevent fraud, diversion, duplication, exclusion, sexual exploitation and abuse, and other harm to affected people.
Ensure confidential and accessible complaints and feedback channels are communicated to affected communities and that concerns are referred and addressed promptly.
Required Qualifications & Competencies:
Skills & Experience:
Education & Experience
Bachelor’s degree required; advanced degree or technical certification preferred in Public Health, Disaster Management, Development Studies, Social Sciences, International Development, or related field.
Minimum 5–7 years of experience in humanitarian response, disaster management, emergency coordination, or related fields, including 2+ years managing projects.
Demonstrated experience working with NDRRMA, HEOC, MoHP, MoHA, humanitarian clusters, and development partners.
Experience coordinating multi-sector humanitarian programs.
Strong understanding of Nepal's disaster management and humanitarian coordination architecture.
Experience working with government agencies, UN agencies, INGOs, and local NGOs.
Excellent written and spoken Nepali and English language skills.
Proficiency with Microsoft Excel, Word, and PowerPoint.
Ability to work independently in a dynamic and complex environment.
Ability to maintain composure and balance while working under pressure.
Preferred
Excellent coordination and stakeholder-management skills.
Strong planning, analytical, and problem-solving abilities.
Strong communication and facilitation skills in English and Nepali.
Ability to work under pressure in emergency settings and manage multiple priorities.
Behavioral Competencies:
Owning Work & Building Trust: Builds trust by following through on commitments, communicating openly about progress and problems, and taking responsibility for their work and its impact on others.
Adapting & Navigating Change: Speaks up about challenges and risks in their work, proposes constructive solutions, and adjusts their approach when priorities, tools, or methods change.
Getting Work Done: Translates priorities into results by planning work, coordinating with others, and using evidence and learning to improve outcomes.
Working Together & Growing Others: Supports the growth and well-being of colleagues by giving honest, constructive feedback, sharing knowledge and skills, and participating in collaborative work with care and respect for others.
Working Conditions:
Travel:
Regular travel to affected areas of Rasuwa, Nuwakot, and Dhading districts as required.
Field deployment is subject to security clearance, safe access, required briefings, and confirmation of appropriate medical, accident, and insurance arrangements.
Fairness, Belonging and Zero Tolerance to Abuse:
As a member of the Helen Keller Family, each employee is expected to:
Help to develop and maintain an environment that welcomes and develops a multi-cultural workforce with varied lived experiences and identities.
Foster a work environment where everyone feels valued and included.
Support employees’ evaluation and promotion processes based on skills and performance.
Promote a safe, secure, and respectful environment for all members of Helen Keller family, stakeholders in general, and particularly for the communities we serve.
Follow Helen Keller Code of Conduct helping to prevent any type of abuse including workplace harassment, sexual abuse and exploitation, and trafficking in persons.
Adhere to the Organizational Core Values, which include compassion, courage, integrity, and rigor.
Application Method
For Registered Candidate:
Login to https://p2p.com.np/ with your username and password, click on the job you want to apply for and press "APPLY" that appears on the selected job page.
For New Candidate:
Go to https://p2p.com.np/
Register/Create new account,
Use your newly created username and password to login
Click on the job you want to apply for
And press "APPLY" that appears on the selected job page.
If cover letter/ CV is not attached, a pop up will appear The pop up will direct to "MANAGE COVER LETTER/ CV" page where you can add/upload cover letter/ CV, then press "APPLY" at the bottom of the page.
Application Deadline: 20th Sep 2026 , Sunday
Please note that this position is part of an emergency flood response project. Due to the urgent nature of the response, successful candidates will be expected to be available for deployment at the earliest possible date. Applications will be reviewed on a rolling basis.
In the spirit of our founder Helen Keller's extraordinary ability and vision, Helen Keller Intl fosters an environment of fairness and belonging for our workforce.
Helen Keller Intl is an Equal Opportunity Employer. We are committed to the principles of equal employment opportunity for all employees and applicants for employment